Shipping Policy

Orders received by noon weekdays are usually shipped the same day via Canada Post Expedited. Please allow from 3 to 5 days for orders shipped within Canada and 8 to 10 days for orders shipped to the Continental United States (not including weekends or holidays). During the Holiday period throughout December delivery times may be extended. We have a $5.00 flat fee shipping regardless of order value providing your entire order is shipped to one address only with $55,00 minimum.

Orders may be shipped from either our Distinctly Tea Stratford Warehouse or our Waterloo Store Location. We ship across continental North America and as far as Kelowna BC. We are happy to ship our fresh flavourful teas and tisanes as well as unique tea accessories as far as Kelowna BC and across all of Canada. Please view our products online at

Return Policy

We have a 100% 'no questions asked' guarantee. Any product purchased on our Distinctly Tea Website that makes you less than happy, we will gladly replace the product or refund your purchase price provided you contact us within THREE weeks from the date of purchase and at least 90% of the tea is unused.

Returns and refunds require prior approval from Distinctly Tea and we reserve the right to have the product returned to our Stratford Warehouse location and will provide a return label that you can print and attach to the parcel.

Contact us by phone at 1-855-508-0315 or e-mail us at  should you have any questions.